Testimonials

Great customer service quick to respond and they even remembered me couldn't ask for better service

I have to express how impressed I am with Planet Vape's commitment to customer service. The first unit I received was defective from manufacturer. Within hours of reporting the problem, there was a new replacement unit being shipped to me with a return shipping waybill in the box. I wish all retailers would offer this level of service. I will be ordering from you again and will recommend Planet Vape to all my friends. Thank you Planet Vape and keep up the excellent work.

I have spent hundreds if not close to a thousand dollars buying cheap vape pens and other cheap shit that never lives up to what the manufacturer says.. NO WORRIES with PLANETVAPE.CA they give you the information you need to make an informed choice, I ordered and I live up near Sudbury in the country and I still got my Unit in two days. AMAZING. NO BULLSHIT STRAIGHT SHOOTERS great to deal with. Don't hesitate just use them you won't be sorry!!!!!!!

I can't say enough good things about PlanetVape and its team- it is clearly a customer service oriented company that puts the happiness and satisfaction of it's customers first.

I have ordered many times from PlanetVape, and each time they have been incredibly helpful and responsive, have shipped very quickly, and have gone out of their way to make everything
right, even upgrading my shipping and throwing in free items when I have had any issues (even though the issues were cause by my own oversight!)...and they even pack their packages with munchies!

PlanetVape, you have earned my lifelong loyalty and respect!

-Chris

ANOTHER REASON TO LOVE CANADA!!! :) :D :P
WOW!!! PV you are an awesome company! I have ordered from you twice so far and both times I have been totally amazed at the speed of delivery & the customer focused great service you provide. Not to mention your wicked selection of quality vapes & accessories. I have no hesitation in recommending you & I will definitely be ordering from you again. . . in fact I'm trying to think of something to buy right now, just for the experience! :D Keep up the good work guys! PeaceÑLove x

PlanetVape, great job, with the problem of the first product coming and not working and you people took it back and gave me a refund (great customer service) thanks. I intended on buying my next product from you and did. the order came within a week and the herbalaire2.2 is a great product. I found the product on the internet at cheaper prices but I can't put a price on the great customer service.
You guys rock.

Dave N.

Ordered my product and within 4 days they were at my house. I was amazed with the bag of Cheetos in there, too. A wonderful added touch! I definitely will be ordering again, and again and again!

I just want to say how impressed I am with PlanetVape! I was surprised at how fast I got my order and as this was my very first order I laughed so hard as I just loved the small bag of Lays chips in the box, that alone just showed me how much of a personal touch you put into your service. Excellent. :)

I am thoroughly impressed with PlanetVape and their focus on customer service. I received a PVHES Solo Stem that was crooked when inserted.

Upon reporting it to PV, they INSTANTLY sent me a new one without asking for the other one back first! They even sent me a 'Bent Shorty' just because I was not a huge fan of the 'Straight'

This cut down my down time and made for a much easier transaction. Happy Space Cadet here, you guys ROCK

I purchased the PVHES from Planet Vape, and I have to really stress how remarkable the craftsmanship is. This glass is strong. Very strong, and the extra air vents are a godsend. The extra O-Ring gaskets for the Solo Arizer are also very well made, and the customer service could not be more cordial and polite. If you're looking to accessorize your vaporizer, this is the place to go.