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Terms

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We ship Worldwide from our location in Ontario, typically same day if the order is received before 2:30pm E.S.T. Mon - Fri and within 24-48 hours of receipt of order otherwise.  We can ship Internationally to certain countries, please contact us with your request for an accurate shipping cost.   We use Canada Post because they offer the most competitive rates along with the fastest delivery times and they deliver to almost every address. In keeping with the spirit of recycling, we ship using used boxes and recycled packaging when possible. This allows us to be part of the solution in reducing waste in our landfills.  All products on our website are intended for the use of legal herbs only, by agreeing to these terms before purchase you are verifying that they are being used for legal herbs only.

Xpresspost / Priority:
In a hurry to get your new vape and accessories?  Xpresspost / Priority Rush Shipping is available. You could be vaping tomorrow!

Ultra Discrete Packaging:
All orders from PlanetVape ship in plain padded envelopes or plain cardboard boxes depending on size. The envelopes / boxes carry no identifiying external markings besides the minimum postal information required for delivery.  The sender will be listed as ident.  Feel confident ordering a gift for a loved one and they won't know what it is when it arrives.

Shipping fees are pre-set by dollar value, weight and size within Canada / US and are automatically generated upon checkout. All shipping fees include basic insurance coverage and fuel surcharges. Applicable taxes will be applied to all domestic shipping charges.

EXCEPTION:
If your item is very small and/or inexpensive, contact us first about the shipping charges, often such items can be shipped very inexpensively.
 
Free Shipping:
Our $130.00+ (pre-tax) Free Shipping within Canada and USA promotion includes Nunavut, Yukon, and NWT. Free shipping does not apply to sale items (unless stated otherwise) and is exclusive of additional oversized item charges.  Oversized items will be noted within the product details page.  After discounted prices are used when determining free-shipping (ie. the $130.00 must be met after all discounts have been applied in order to receive free shipping on sales items.)
 
Free shipping, when coupled with a PlanetVape Sale, is only applicable when the sales item is in stock. If the sale item is not in stock, free shipping will not apply. If an item is returned/exchanged that was originally part of an order that qualified for free shipping and the original order now falls below the $130.00 (pre tax) amount, PlanetVape will deduct the shipping charges for the original order from the refund/exchange amount (minimum of $6.85).

All orders ship complete. Pre-ordered products that are placed with any (non pre-order) order will be shipped together once the pre-ordered item arrives. Partial shipped orders are permitted, however, additional shipping fees will apply.  PlanetVape is not responsible for items damaged or lost by third-party shipping companies, altough we make every effort to pack items securely. We reserve the right to alter shipping charges as circumstances warrant and to delay shipment in order to verify payment details.

Shipping Errata:
When a shipment has a tracking number and is shown as delivered on the postal services tracking website or the delivery date has passed 3 business days beyond the maximum number of delivery days and the shipment has not yet been received, PlanetVape will open an investigation with the postal service.  It is the receivers responsibility to notify PlanetVape within 5 business days past the expected delivery date calculated from the shipping notification email if the parcel has not yet been received.  After 5 business days have passed beyond the expected delivery date with no notification given to PlanetVape by the receiver of non delivery, the parcel will be deemed as delivered with no further claims.

The postal service requires 5 - 10 business days to carry out its investigation, during which time no refunds or replacement items can be given.  In most cases the shipment is found and quickly delivered, if the investigation result is that of a lost package, the customer then has a choice of either a full refund or having a replacement item sent.  PlanetVape is not responsible for third-party shipping services lost, delayed or mis routed shipments. *shipping delivery times are based on the average delivery time for the chosen service level.

Refusal of Delivery:
Any order refused, the customer is responsible for any return shipping costs that occur during the return delivery process.

Incorrect Shipping Information / Item Returned to Shipper:
If a package is returned to PlanetVape due to an incorrect shipping address provided by a customer and/or the receiver not at the address given, the customer will be responsible for the return shipping cost as well as the redelivery cost. If a free shipping coupon was applied, it will not be valid due to the error on the customer's part, and the customer will be charged for all shipping costs.

Fees:
PlanetVape will not be responsible for any financial charges you may incur by your banking institution, customs, governments, delivery provider or any other charges incurred.

PAYMENTS
We offer 24 hours for an open order to be paid in full.  After 24 hours the order will be automatically cancelled without notice and products returned to inventory.

SALES/PRICING/CODES
We offer 7 day price/code protection.  If a product you purchased goes on sale within 7 days of your date of purchase or a discount code was not entered during checkout and it is 7 days or less from your invoice date, we will issue store credit for the difference.  If a coupon code was for a product and it is 7 days or less from your invoice date we will honor the code for the product, customer will need to pay for shipping.  10.00 Minimum order.

RETURNS/EXCHANGES
We accept returns on any item we sell that is damaged or otherwise defective as part of our 100% Customer Satisfaction Guarantee.  Items must be returned in new unused condition in their original packaging.  Return claims must be filed by contacting us within 24 hours of receipt of the defective item with a photo to obtain a Return Authorization Number (RMA#) and return instructions.  All returns must be accompanied by a PlanetVape Return Authorization Number (RMA#).  We reserve the right to refuse delivery of any packages that do not have an RMA# issued by PlanetVape.  The shipping charges to return an item back to us are the customer's responsibility unless returning defective goods claimed by contacting us within 24 hours of receipt.  Returned items are subject to a 20% restocking fee to reflect costs incurred to process the return including any charges incurred on the customers behalf and the original shipping charge if the item shipped for free. PlanetVape is not responsible for items damaged in transit or through improper use.

If you need to return an item, please contact us for full instructions.

Upon receipt of the above information, we will provide you with our shipping address and a Return Authorization Number (RMA#). Items must be received by PlanetVape within 15 days of receiving a Return Authorization Number (RMA#).

Please note:

  • Items lost or damaged in shipment are the responsibility of the customer.
  • Refunds (if applicable) will be credited back to the original method of payment.
  • Credit amount for any return or exchange will be for the price of the product(s) less any applicable shipping charges; i.e. if your original order total qualified you for free shipping, but your return sets you below our free ship offer you will be credited for the item amount less the initial ship charges for that item.


Please allow approximately two weeks for the processing of your return.

If your product has a manufacturing defect, PlanetVape is happy to replace it for you. Please contact us with any issues.
 
Any changes and/or modifications relating to the PlanetVape terms and shipping policies will be updated here.

 

 

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